SHIPPING, RETURNS, AND FAQS
Thank you for supporting my small business! I’m grateful for your business and am here to help in any way I can.
GENERAL FAQS
Are your art prints archival?
Yes! All of my prints are produced locally in Toronto, Canada, and are printed on lush matte Hahnemühle Bamboo paper in order to minimize the impact on the planet while creating high-quality, archival prints. The natural white, warm-toned bamboo paper does not contain optical brighteners and is soft and lightly textured.
How do I find out about upcoming events and sales?
The best way to find out about upcoming releases and special sales is by subscribing to my newsletter where you’ll be the first to know about new products, promotions, and paintings.
Do you have a physical location? Do you offer local pick-up?
I do not offer local pick-up at this time. I work from a small home studio that is taking over my living room, which means it’s not open to the public. However, if you would like to be notified about in-person markets and pop-ups in the Toronto area, sign up for my newsletter.
Do you include a receipt in the package?
I do! When I order something online, I like to have a receipt as an easy way to check everything I ordered arrived. And, as I pack your order, including a receipt helps me to keep track of everything and ensure all of your items are included.
Do you offer gift options?
Yes! If your order is a gift, leave me a note at checkout. I can include a handwritten note, and simple gift wrapping to make your special person feel extra important.
SHIPPING AND RETURNS
What are your recycling and sustainability practices?
I care deeply about the environment and taking care of it, which starts with using what I have. For now, that means acid-free plastic sleeves for your prints and paintings, while I use up what I have on hand.
All of my prints are produced locally in Toronto, Canada, and are printed on Hahnemühle Bamboo paper in order to minimize the impact on the planet while creating high-quality, archival prints.
All prints and paintings also ship flat in rigid recycled cardboard mailers to ensure that your purchase arrives safely.
When will my order ship?
I aim to pack and ship all orders within three business days from the date the order was placed. However, I am a one-woman team and sometimes it takes me a little longer. When I have a new release and get a lot of orders at once, orders may take longer to ship. Please leave a comment in your order or email me at [email protected] if you need something quickly or have any questions about when your order will ship.
I'm international, when will my order arrive?
International orders usually take 1-4 weeks to arrive. Once your order leaves Canada Post, I am unable to track it until it is delivered by your local service.
Will there be customs on my order?
Unfortunately, I cannot predict or control whether there will be additional charges, duties, or customs levied on your order. Some countries charge an import or customs fee. Please be aware of your country’s rules before you place your order. It is also possible that your local post office may hold your item while waiting for payment. If this parcel is abandoned, unfortunately, I cannot offer a refund.
What do I do if I got the wrong items or quantity?
Oh no, I’m so sorry! I do my best to check (and double-check) each order, but mistakes happen. If you do receive your order and discover that the wrong item or wrong quantity was shipped to you, please reach out to me at [email protected] and I’ll work to make it right.
My order is damaged! What do I do?
If you receive your order and discover that something is damaged, please reach out to me at [email protected] and I’ll work to make it right.
My order is lost in the mail! What do I do?
As long as the address you provided was correct, I am happy to replace or refund your lost order at my expense.
Oops, I provided the wrong address. What do I do?
If your order has not shipped, email me at [email protected] so I can make that change! If your order has already left my studio or has been returned to me, I ask that you cover reshipping and provide an updated or more reliable shipping address.
What happens if my item is denied at my address and returned to your studio?
If your item was returned because you: missed delivery, moved, gave the wrong address, or left the item unclaimed at the Post Office I ask that you cover reshipping and provide an updated or more reliable shipping address.
I will contact you using the email provided in your order. After 30 days any unclaimed items will be considered abandoned.
Can I combine multiple orders?
I am happy to combine orders if you placed more than one. Please contact me at [email protected] as soon as possible. In some cases, I can refund shipping overage.
I need to make a return or exchange. What do I do?
I want you to be happy with the items you purchased. If they aren’t what you expected or you would like to make a return, I accept returns of non-sale items within 14 days of the delivery of your item(s) for a full refund. But before you send anything back, please contact me at [email protected] so I can find the best solution.
You are responsible for return shipping costs. If the item is not returned in its original condition, you are responsible for any loss in value. Shipping costs are non-refundable.
Exceptions / non-returnable items
Certain items cannot be returned, like one-of-a-kind art and any items on sale. Only regular-priced items may be refunded.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud. We may use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Big Cartel to power our online store--you can read more about how Big Cartel uses your Personal Information here: https://help.bigcartel.com/privacy-policy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Minors
The Site is not intended for individuals under the age of 18.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at [email protected].